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Table of Contents
1. Monster Tiles Questions
2. Billing/Payment Questions
3. Shipping Questions
4. Privacy/Security Questions
5. Product Quality, Customer Satisfaction Questions
6. Ocho Games Questions
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| Monster Tiles Questions |
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What are Monster Tiles?
Monster Tiles are game tokens designed to be used in any games where there is a need to represent a creature/monster of some kind, even mounts.
What are they made of?
They are made of ceramic.
What kinds of games do you mean?
Games like Dungeons and Dragons™ (by Wizards of the Coast), Mutants and Masterminds™ (by Green Ronin), D20™ Modern (by Wizards of the Coast), and any other games that use the Wizards of the Coast D20™ or similar gaming system.
Where do the monsters/creatures come from that are on the tiles?
Monster Tiles, Series 1 and Series 2 are focused on creatures from Wizards of the Coast's SRD which are basically the monsters found in the Monster Manual v3.5. However, we also offer NPC tokens and horses. It is our intention to regularly add more monsters from many popular games and sources.
How many monsters do you have represented?
There are currently 45 popular monsters, 20 NPC’s, and 2 horses represented and more will be added soon.
Can I recommend a monster?
Certainly! We are always looking for feedback from customers on which monsters they'd like to see in an upcoming series.
Are monsters the only thing you have on tiles?
No! We also offer NPC tokens and two horse tokens (used as mounts). We are releasing our first Dungeon Accessories set at GenCon Indy 2006, so keep your eyes out for that.
Will you be putting other pictures on the tiles. Like characters, for instance?
Yes. We are running a series of character/npc tiles using work from popular artists like Larry Elmore and will be releasing our first Dungeon Accessories set at GenCon Indy 2006.
Where do the pictures come from?
We hire professional artists to create beautiful full-color art to be used on our tiles.
Please see our artwork credits page for more information.
What's so special about the pictures?
We strive to insure our artists depict as closesly as possible the creatures as they are described.
Why does it matter how closely they are depicted.
Being GMs and players ourselves, we recognized the need for product that could be used to represent monsters for encounters in our games. Then, we decided we wanted something that we could put out on a gaming board that REALLY represented what monster we were using in our encounter.
How big are they?
Each Monster Tile is designed to fit inside the D20™ designation of "face" for the creature represented.
A tile representing a "medium" creature will fit inside a 1"x1" square (approximately 15/16 in. on each side).
A tile representing a "large" creature will fit inside a 2"x2" square (approx. 1 7/8 in. on each side).
The tiles are approximately 3/16ths of an inch thick.
How durable are the tiles?
Due to how small the tiles are, they are not very susceptible to breaking. They are made of ceramic though and can be chipped if banged really hard against a very unforgiving surface - like concrete. We have yet to break one in all the time of playing with them. We've never done anything more than stuff them back in the velvet bag and throw them in the duffle bag, and they've held up splendidly.
Will the tiles break?
Due to how small the tiles are, they are not very susceptible to breaking. They are made of ceramic though and can be chipped if banged really hard against a very unforgiving surface - like concrete.
We have yet to break one in all the time of playing with them. We've never done anything more than stuff them back in the velvet bag and throw them in the duffle bag, and they've held up splendidly.
Where can I buy Monster Tiles?
Right here! Currently, we are focused on internet sales only through our own website. However, we will be looking for opportunities to sell our products through other online and brick and mortar retailers very soon.
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| Billing/Payment Questions |
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What forms of payment do you accept?
We accept Credit Cards (Visa, Mastercard, Discover, American Express, Diners Club) and Paypal.
Is it safe to use my credit card?
Absolutely! All of our orders are processed through our secure Paypal shopping cart. With millions of transactions processed daily, Paypal takes the utmost precautions in keeping your payment information secure.
You won't accept a cashier's check or money order?
If you desperately want to place an order with us and would rather pay by cashier's check or money order, we're going to let you. Just email us at questions@ochogames.com and we will work something out with you.
Do I have to have a Paypal account to pay you?
No. You can pay through the Paypal checkout without having a Paypal account.
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| Shipping Questions |
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What are your shipping fees?
We charge flat-rate shipping fees based on order amounts.
The following is a breakdown of our shipping costs:
| Order Amount |
Shipping |
| $0.01 - $11.99 |
$2.50 |
| $12.00 - $19.99 |
$3.00 |
| $20.00 - $27.99 |
$4.00 |
| $28.00 - $35.99 |
$5.00 |
| $36.00 - and up |
$6.00 |
Who do you use for shipping?
We use USPS for our shipping. We are likely to add other carriers soon. Keep watching this space or our ordering screens for more shipping options.
Do you charge a handling fee?
No.
Do you ship internationally?
We can not ship internationally through the automated online store at the moment. However, we will fill an international order emailed to orders@ochogames.com with an additional shipping fee. Contact us with your order and we will work with you to make sure you can enjoy Monster Tiles too.
Do you protect the tiles in any way for shipping?
Yes! Each order is hand wrapped in protective tissue paper and packaged in a padded envelope to prevent product movement and possible damage during shipping. We believe in delivering you the highest quality product in top condition. It's what you deserve.
Can I consolidate shipping?
We use a flat-rate fee structure for shipping. See the first question in this section.
Can I pick up my order?
No. We are a mail order retailer only. We have no storefront at this time.
What happened to the FREE storage bags?
We were sending out a free velour storage bag with every 2 monster packs you order. A recent change in our pricing structure and manufacturing process required that we stop offering this as a promotion. However, if you check out our web store-front you will find that we are selling the bags for the modest sum of $.30 per bag.
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| Privacy/Security Questions |
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What information do you collect about me?
For order processing, we require your credit card information and your shipping information.
What do you do with my information after my order is finished?
Your credit card information is not saved by us. Your shipping information is retained with a copy of your invoice. Aside from that, we don't use your information for anything else.
What do you do with my email address?
We will retain your email address for the purposes of needing to contact you about your order and maybe letting you know about new releases of Monster Tiles. Outside of that purpose, your email address is yours, and we aren't giving it or selling it to anyone. Never. We hate spammers too.
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| Product Quality, Customer Satisfaction Questions |
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Can I return an order for a refund?
Email us with about the problem, and we will work very hard to come to a positive solution for you.
What if my order is lost or stolen?
If your shipment was insured, we will immediately process and ship your order once the complaint has been filed and cleared with the USPS.
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| Ocho Games Questions |
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What the heck does Ocho mean?
It's the number 8 in Spanish. Duh.
Are you Spanish?
Nope.
Why, uh, did you pick "Ocho Games" then?
It's a long story. Check out the About Us page for some more insight into this topic.
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